Privacy Policy

SAN Books is a business management, accounting, and Enterprise Resource Planning (ERP) platform developed and operated by SAN HUB COMPUTER SOFTWARE TRADING L.L.C, Dubai, United Arab Emirates.

SAN Books provides businesses with tools for accounting, invoicing, sales, purchases, inventory, payments, expenses, payroll, projects, reporting, document management, approval workflows, and other business operations.

We collect and process information necessary to provide, secure, maintain, and improve SAN Books.

SAN Books uses camera access only when the user chooses to capture an image or document from within the application. The camera may be used to:

• Capture invoices
• Photograph bills or receipts
• Capture supporting accounting documents
• Take product images
• Attach images to transactions or business records
• Capture other business-related documents

SAN Books does not continuously access or activate the device camera. Camera access occurs only after the user initiates a feature requiring the camera and grants the required device permission. Camera permission can be disabled at any time through the device settings. Features requiring the camera may not function when permission is disabled.

SAN Books allows users to select and upload photos, documents, and files from their devices. These may include:

• Invoice images
• Receipt images
• Product images
• PDF documents
• Business documents
• Transaction attachments
• Supporting documentation
• Other files selected by the user

SAN Books accesses only the content selected or authorized by the user for use within the application. SAN Books does not access photos or files for unrelated advertising or marketing purposes. Uploaded content may be securely stored as part of the organization's SAN Books business records.

SAN Books uses notifications to provide relevant business, account, workflow, and security information. Notifications may include:

• • Transaction updates
• • Approval requests
• • Approval status changes
• • Payment notifications
• • Accounting alerts
• • Inventory alerts
• • Payroll notifications
• • Comments and mentions
• • Workflow notifications
• • Security alerts
• • Account notifications
• • System announcements

Users can allow or disable push notifications through their device settings and can manage available notification preferences within SAN Books.

SAN Books may automatically process limited technical information necessary for application operation, security, troubleshooting, and performance. This may include:

• • Device type
• • Operating system and version
• • Browser type
• • SAN Books application version
• • IP address
• • Application or device identifiers
• • Login dates and times
• • Session information
• • Error and diagnostic information
• • Crash information
• • Security logs
• • Application activity logs

This information is used to maintain security, authenticate users, diagnose technical problems, prevent unauthorized access, provide technical support, and improve application reliability.

We use information processed through SAN Books to:

• Create and manage user accounts
• Authenticate users
• Provide SAN Books features and services
• Process business and accounting records
• Generate invoices, reports, statements, and documents
• Manage sales and purchases
• Manage customers and suppliers
• Manage products and inventory
• Manage payments and accounting records
• Manage payroll and employee business records
• Manage projects and workflows
• Store user-selected documents and attachments
• Send operational and security notifications
• Maintain audit and activity records
• Provide customer and technical support
• Diagnose and resolve technical issues
• Improve application functionality and reliability
• Protect accounts and business information
• Detect and prevent unauthorized access, fraud, abuse, and security incidents
• Maintain backups and business continuity
• Comply with applicable legal and regulatory obligations

SAN Books is primarily provided to businesses and organizations. The organization using SAN Books generally determines what business information is entered into the system, which employees or users have access, their roles and permissions, and how information is used within the organization.

SAN HUB processes this information to provide and operate SAN Books. If your SAN Books account is provided or managed by an employer or another organization, certain requests regarding organization-controlled information may need to be submitted to the relevant organization administrator.

SAN HUB does not sell personal information. Information may be processed by trusted service providers only where necessary to operate, secure, maintain, and support SAN Books. Such services may include:

• • Cloud infrastructure and hosting
• • Database hosting
• • Secure data storage
• • Backup services
• • Email delivery
• • Push notification delivery
• • Application monitoring
• • Error and crash reporting
• • Security services
• • Technical support infrastructure

Service providers are permitted to process information only as necessary to provide their services and are subject to applicable contractual, confidentiality, and security obligations.

Information may also be disclosed where required to:

• Comply with applicable laws and regulations
• Respond to a lawful request from a competent government authority
• Comply with a court order or other legal process
• Investigate suspected fraud, misuse, or security incidents
• Protect the rights, property, security, or safety of SAN HUB, our customers, users, or others

SAN Books uses third-party technology and infrastructure where necessary to provide application functionality, hosting, communications, notifications, security, monitoring, and related technical services. These providers may process limited information required to perform their respective services.

Where a customer independently enables or connects SAN Books to an external third-party service, information processed by that service is also subject to the third party's applicable privacy policy and terms.

SAN HUB does not authorize third-party service providers to use confidential SAN Books customer information for their own advertising purposes.

Information processed through SAN Books is stored and processed using secure infrastructure. Where information is processed outside the user's country, SAN HUB takes reasonable measures to protect personal information in accordance with applicable data protection requirements. Appropriate safeguards are applied where required for international transfers of personal information.

SAN HUB implements reasonable administrative, organizational, and technical measures designed to protect information processed through SAN Books against unauthorized access, disclosure, alteration, misuse, loss, or destruction. Security measures include, where appropriate:

• • User authentication
• • Role-based access controls
• • User permissions
• • Secure network communications
• • Encryption
• • Infrastructure and database security
• • Activity and audit logging
• • Security monitoring
• • Backup procedures
• • Access restrictions
• • Security updates and maintenance

No electronic transmission, cloud platform, or storage system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and should immediately report suspected unauthorized access to SAN HUB or their organization administrator.

SAN HUB retains information only for as long as reasonably necessary to provide SAN Books and fulfill legitimate business, contractual, accounting, tax, security, and legal requirements. Retention periods depend on the nature of the information and applicable requirements. Information may be retained to:

• Maintain customer accounts
• Provide SAN Books services
• Maintain accounting and business records
• Fulfill contractual obligations
• Provide customer support
• Resolve disputes
• Prevent fraud and security incidents
• Comply with accounting, tax, regulatory, and legal obligations

After information is removed from active systems, limited copies may remain temporarily in secure backups until those backups are deleted or overwritten according to applicable backup retention procedures.

Users and authorized organization representatives may request deletion of eligible personal information or their SAN Books account. Account and data deletion requests can be submitted by email to:

The request should identify the relevant SAN Books account or organization. For security purposes, SAN HUB may verify the identity and authority of the requester before processing a deletion request. Users should never send passwords or unnecessary confidential financial information when submitting a request.

Deletion requests are subject to applicable legal, contractual, accounting, tax, regulatory, security, fraud-prevention, and record-retention requirements. Where information must be retained to comply with applicable requirements, it may be retained for the required period and restricted from unnecessary processing.

For accounts controlled by an employer or another organization, authorization from the organization's administrator may be required.

Subject to applicable law, users may have the right to:

• Request access to their personal information
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Request information about how their personal information is processed
• Withdraw consent where processing is based on consent
• Object to certain processing where legally applicable
• Request restriction of certain processing where legally applicable

Privacy requests can be submitted to: info@san-hub.com

SAN HUB may verify the identity of the requester before processing a privacy request. Where information is controlled by an employer or another organization using SAN Books, certain requests may need to be handled by that organization.

SAN Books is a business and professional software platform. SAN Books is not directed to children and is not intended for personal use by children. SAN HUB does not knowingly collect personal information directly from children through SAN Books. If SAN HUB becomes aware that personal information from a child has been collected inappropriately, reasonable steps will be taken to investigate and delete or otherwise appropriately handle the information.

The SAN Books website and web application use cookies and similar technologies where necessary to:

• Authenticate users
• Maintain secure login sessions
• Remember user preferences
• Protect accounts and sessions
• Provide application functionality
• Monitor technical performance

SAN HUB does not use confidential accounting or financial information stored in SAN Books for behavioral advertising.

SAN HUB may update this Privacy Policy when necessary to reflect changes to SAN Books, its features, technical infrastructure, applicable laws, or privacy and security practices.

When this Privacy Policy is updated, the Last Updated date displayed at the beginning of this page will be revised. Where required, material changes may also be communicated through SAN Books or other appropriate communication channels. Users are encouraged to review this Privacy Policy periodically.